Frequently Asked Questions

Please read our FAQ before sending us a message.

We offer standard shipping for all orders made in Sono Prestige Online Store.

  • We use flat-rate shipping of S$5 for orders below S$150. Despite the number of shipments you receive, you will never be charged more than the amount stated on your order confirmation
  • Free shipping is provided if the order (after discount, if applicable) is S$150.00 and above for Singapore delivery
  • Orders will be processed and shipped once credit card authorization is received
  • Note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.

We offer all major credit cards (Mastercard, Visa, Amex), GooglePay

  • Orders are shipped on business days only (Monday-Friday, excluding Singapore National holidays).

    • Depending on the shipping method you select, your order should arrive between 7 – 10 business days after order verification and credit approval
    • We do not deliver to P.O boxes
    • Note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.

Your information provided will not be used for any third parties usage.

After you have checkout of your shopping cart, please wait for us to update the status and prepare your order for shipping.

  • Depending on the shipping method you select, your order should arrive between 7 – 10 business days after order verification and credit approval.

Your invoice will be sent to the email address you have provided during the checkout. Please check your spam box if you have not receive the invoice 30 mins after making an order.

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